Faculty: Liz Heiman Zagorodney
- Adjunct Professor
- San Francisco
Liz has made a career of helping companies identify where their weaknesses lie and finding solutions to improve their businesses. Since 1999, Liz has worked as a consultant developing operations, customer service, and sales and marketing processes for small to medium sized businesses as well as training Fortune 500 sales forces.
Liz is responsible for increasing sales revenue in many organizations, some clients having as much as a 30% increase in sales over a 1 year period. Working with a wide variety of clients from service organizations to high tech companies, finance companies and tourism industry, she understands the issues companies face in all sectors. By putting process in place around operations, sales and customer service, all of her clients have seen increases in revenue, profits and customer satisfaction.
Liz is a seasoned instructor responsible for training sales forces and trainers around the world with excellent assessments and excellent results.
RESEARCH INTERESTS AND AREAS OF SPECIALIZATION
Customer Service Consulting
Survey Design and Analysis
U.S.-Japanese Business Relations
Japanese Consumers and Public Opinion
MA (political science), University of California Santa Barbara
BA (international relations), University of California Davis
PROFESSIONAL AND TEACHING EXPERIENCE
President RE: Sales & Marketing, Inc.
Kona Coffee & Tea Company
American Cancer Society West Hawaii
Miller Heiman, Director Asia Pacific
Instructor, International Political Economy, University of Maryland
HONORS AND AWARDS
Japanese Ministry of Education Fellowship U.S. Japanese Trade