Frequently Asked Questions about RealPlayer

What are the minimum System Requirements*

Minimum System Requirements for RealPlayer and RealPlayer Plus for Windows

• 233MHz Intel Pentium II processor
• 64MB of RAM
• 16-bit sound card and speakers
• 65,000-color video display card set to display at 800x600 (video)
• Windows 98SE, Windows 2000, Windows ME, Windows NT 4.0 with Service Pack 4 or later, Windows XP
• IE 5.0 or later

Recommended

• 300 MHz Intel Pentium III processor or greater (supports simultaneous record/playback features)
• 128MB of RAM
• Broadband/DSL(384Kbps)
• Full Duplex sound card and speakers
• 65,000-color video display card set to display at 1024x768 or higher (video)
• Windows 98SE, Windows 2000, Windows ME, Windows NT 4.0 with Service Pack 4 or later, Windows XP
• IE 5.0 or later.

Minimum Requirements for RealPlayer for MAC OS X

• Mac OS X (10.1.1 or later)
• 128 MB RAM
• G3, G4, MAC OS X compatible
• Internet Connection
• Browser support: Microsoft Internet Explorer 5.1 or later or Netscape 6.2 or later.

How to resolve connection issues?

Connection_Issues

Why does the video play as black & white instead of in color?
If color video is playing back as black and white disable "optimized video" in your RealPlayer. To do this:

• On the Tools menu, click Preferences. The Preferences box opens.
• In the Category pane, click Hardware.

In the Video Card Compatibility section, drag the slider to Most reliable.

• Click OK.
• Close RealPlayer and restart the computer.

* information from www.realplayer.com