Course Catalog

Course Catalog

NUMBER COURSE TITLE
OP 124
BUSINESS PROCESS IMPROVEMENT

Surveys the concepts and techniques used by manufacturing and service firms in improving their business processes. You will learn how to design and implement process improvement programs employing such techniques and philosophies as total quality management (TQM), statistical quality control, business process reengineering (BPR), Kaizen, innovation, just-in-time systems, process audit and process flowcharting.

Units: 3 , Offered: Spring 2015