Frequently Asked Questions for Direct Deposits

Student refunds come under three categories.

1. Financial aid: A student receiving financial aid can get a refund if there is a credit balance on the account after the entire cost of tuition has been deducted.
2. Dropped class: If a student drops a class within the deadline and there is a credit balance on the account. This refund needs to be requested by the student and submitted to sas@ggu.edu and it will be processed accordingly.
3. Overpayment: If a student makes a payment in excess of the total cost of tuition and there is a credit balance on the account. This refund needs to be requested by the student and submitted to sas@ggu.edu and it will be processed accordingly.

The routing number that needs to be entered on the bank information page should be the number provided on a check and not the deposit slip. Bank information can be updated at any time. Re-enter the information in all fields. Once you are done, please check the "I Agree" box and click on submit. Your bank information will automatically be updated/changed. All information entered by students is kept secure by GGU. This is one of our primary responsibilities. Various electronic and procedural safeguards are in place to protect student information. Financial aid counselors are available to help you in this regard. Please contact your financial aid counselor for more information on the status of your financial aid and disbursement dates. To contact the Financial Aid Office call (415) 442-7270 and press option 2 for general information/assistance, option 3 to reach a financial aid counselor, or email finaid@ggu.edu.

Law students should call 415-442-6630 or email lawfao@ggu.edu to reach a financial aid counselor. A "refund" is generated when there is a credit balance on your GGU student account. A credit balance occurs when scholarships, grants, student loans and/or any other outside payments are posted to your GGU student account which exceeds your tuition, fees and/or book charges. GGU issues refunds twice a week: on Tuesdays for funds received/posted by the prior Friday and on Thursdays for funds received/posted by the prior Tuesday.

For example: If a credit balance is created on your GGU student account on a Wednesday, Thursday or Friday, a refund will be issued on the following Tuesday. If a credit balance is created on a Monday or Tuesday, a refund will be issued on the following Thursday. Please note the refund "issue" day is not the same day you will receive the funds in your own bank account. GGU "releases" funds to our bank, Wells Fargo, on Tuesdays and Thursdays. However, funds will not appear in your bank account for 2 business days following the release date. It may take up to 7 business days (from the date a credit balance appears on your GGU student account) for a direct deposit refund to appear in your bank account. Yes. Your bank information must be submitted by Monday, 12pm PST for funds to be released on Tuesday or by Wednesday, 12pm PST for funds to be released on Thursday. If we do not have your bank information on file when a refund is issued, a paper check will automatically be issued and mailed out the day after it is generated. For example, paper checks issued on Tuesday are mailed out on Wednesday and paper checks issued on Thursday are mailed out on Friday's. If your direct deposit is rejected, a paper check will be issued and mailed to your address entered in GGU's system. You may update your address via the Address Change page found under the Profile tab in GGU4YOU. It may take up to 2 weeks to process the paper check. By requesting direct deposit, you are entering into an agreement with Golden Gate University to initiate electronic deposits. The Terms and Conditions below are the terms and conditions of that agreement and are legally binding upon you. You should review them carefully before making your request for direct deposit.

Terms and Conditions
The Terms and Conditions apply to all direct deposits for current GGU students.

I understand and agree that I will not receive an electronic deposit if:

• I fail to provide complete and accurate information on this form or
• If I have a financial hold or holds on my GGU student record or
• My deposit is rejected for any reason by the Automated Clearing House (ACH - see www.nacha.org/ for more information).

I understand and agree that the Office of Student Accounting Services will notify me via e-mail when my funds have been released for deposit into my designated Account or, if my deposit is rejected, and that a paper check will be issued instead. I also understand and agree that I will not receive an e-mail advice if I do not have an accurate e-mail address on file.

I understand and agree that it is my responsibility to update my bank account information in GGU4YOU if my designated Account and/or e-mail address changes.

I understand and agree that my bank account information must be submitted by Monday, 12PM Pacific Time for funds to be released on Tuesday, or by Wednesday, 12PM Pacific Time for funds to be released on Thursday.

I understand and agree that it is my responsibility to ensure deposited funds are in the designated Account before any withdrawals are made. I understand and agree that GGU is not responsible for any costs incurred by an overdraft withdrawal.

I understand and agree that this agreement will expire if the designated Account is closed or if I cancel this Authorization.

I understand and agree that, pursuant to its Privacy Policy, GGU will not disclose any of my personal information to a third party, unless one or more of the exceptions to that Policy applies. I understand and agree that GGU may disclose any of my non-personal or directory information.

I understand and agree that neither GGU, its Board of Trustees, nor any officer or employee thereof shall be held responsible or liable for any inadvertence or error in withholding or transmitting the funds to the designated Account. Student Accounting Services can help you with any direct deposit questions you have. Please call 415-442-7839, option #4, or email sas@ggu.edu.