Financial Aid FAQs

There are two main reasons why you may not see Financial Aid awards listed:

1. You are not admitted to a degree program. Check your Admission Status. Note that Open Enrollment students are not eligible for financial aid.
2. Your financial aid file is incomplete. To view missing documentation, go to My Documents in the GGU4YOU Student menu.

If you have not yet been offered and accepted your financial aid offer, or if your award amount does not cover the total tuition amount, you must pay the balance of your tuition or make other payment arrangements at the time of registration. Once you have received an award letter stating what you are eligible to borrow or receive, you must accept or decline the offers, sign the letter and return it to the financial aid office. As long as the awards will cover the tuition for that trimester, you may register for courses. If your award amount does not cover the total tuition amount, you must pay the balance of your tuition or make other payment arrangements at the time of registration. The Award Letter you received contains the maximum amount of financial aid we can offer you at Golden Gate University. The amounts are based on federal and state law as well as institutional policy. To learn more on the subject of eligibility, review the Financial Aid Office website. You may only do this on your Award Letter, which was mailed to you. You can view your award letter here (or see Financial Aid Award Letter under the Student menu). You can decrease the amount accepted, or you can decline any award. However, you cannot increase the amounts on the Award Letter, since you have already been awarded the maximum according to law.

1. If you increase the number of units you enroll for, you may be able to receive more aid, depending on your Earned Family Contribution (EFC) and the maximum awards.
2. If you decrease the number of units you are enrolled for, you may not be eligible for the total aid offered you.
3. If you enroll less than half time, you are not eligible for financial aid, except for Pell grants (if you are an eligible undergraduate).

You should immediately notify your financial aid counselor, in writing, if your enrollment status changes. You may email us at ggu4you@ggu.edu (Subject: Financial Aid Question) and clearly state any changes. Please remember to include your student ID number.

Law students must immediately notify your financial aid counselor in writing if your enrollment status changes. You may email us at lawfao@ggu.edu, clearly stating any changes. Please remember to include your student ID number. Contact the Financial Aid Office. You may call (415) 442-7270 and press option 2 for general information/assistance, option 3 to reach a financial aid counselor, or email ggu4you@ggu.edu (Subject: Financial Aid Question).

Law students should call 415-442-6630 or email lawfao@ggu.edu to reach a financial aid counselor. This will appear if you declined an award or if you were ineligible for any reason. If you have questions, contact Financial Aid. You loan will be electronically certified based on acceptance of your award letter. If you are a first-time borrower at Golden Gate, your guarantor will mail you a Master Promissory Note (MPN), which you must return to your lender. You will only need to complete the MPN once while enrolled at Golden Gate University. As a first time borrower, you must complete an Entrance Loan Counseling quiz that will assist you in understanding your rights and responsibilities as a borrower. You may accomplish this online at our Federal Financial Aid website. Go to the Entrance Counseling section for links to sites that offer loan counseling. Take the Entrance Counseling quiz and make sure you list Golden Gate University to ensure that we get electronic confirmation that you've successfully completed the quiz. You only need to complete this requirement once while attending Golden Gate University.

Law Students should refer to the Online Entrance Loan Counseling Instructions. Once we have received the funds from your lender, they will be posted directly to your student account automatically to offset any balance you may owe. If a credit balance occurs, Student Accounts will mail you a refund within 10 business days of posting the funds. Call (415) 442-7270, press option one for pre-recorded information, press option two for general assistance, and press option three to speak with a financial aid counselor. You may email us at ggu4you@ggu.edu (Subject: Financial Aid Question).

Law students should call 415-442-6630 or email lawfao@ggu.edu to reach a financial aid counselor.