University Library / The Update Current / The Update January 2008  
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LIBRARIAN SUPPORT FOR SPRING FACULTY

Faculty! Ever wonder if your research assignment is using all of the University Library's wonderful resources? Are your students going to be able to join the workforce with solid, marketable research skills? Do you keep putting together readers to sell at the bookstore when articles and chapters of books can be put on electronic reserve and accessed through the Library's web site at any time of day and from any computer? Did you know you can easily link to a research guide in your subject area from our web site? If you ever find yourself pondering these or similar questions, contact a librarian. Librarians are available to work with you and your students.

Librarians can:
  • Visit your class (in person or virtually!)
  • Assist you with research assignment development
  • Provide you and your students with course-specific research guides
  • Lead library tours
Librarians can also help you with:
  • Print and electronic reserves for your course
  • Interlibrary loan requests
Check out our web site for more information or contact askalibrarian@ggu.edu.

---M. Beuoy

REGIONAL SITES - WARNING: THE LIBRARIANS ARE COMING!

Librarians will be visiting the regional sites in January to spread the word about our services and resources available to students, faculty, and regional site staff!

Saturday, January 19 - Walnut Creek
Wednesday, January 23 - Monterey Bay
Saturday, January 26 - San Jose
Monday, January 28 - Roseville

If you would like to set up an individual appointment with a librarian for research assistance, students and adjunct faculty alike can contact Melissa Beuoy at mbeuoy@ggu.edu or Gene Springs at gsprings@ggu.edu . Also, be forewarned that we might pop into your class while there!

And don't forget - you can always request research assistance or ask any other questions by calling our Reference Desk at (415) 442-7244 or by e-mailing askalibrarian@ggu.edu.

---M. Beuoy

BOOKS OF INTEREST

The New rules of marketing and PR : how to use news releases, blogs, podcasts, viral marketing and online media to reach your buyers directly / by David Meerman Scott. Hoboken, N.J. : John Wiley & Sons, Inc., 2007. HF5415.1265 .S393 2007

Marketing to the social web : how digital customer communities build your business / Larry Weber. Hoboken, N.J. : John Wiley & Sons, c2007. HF5415.1265 .W43 2007.

The Therapist's guide to psychopharmacology : working with patients, families, and physicians to optimize care / JoEllen Patterson … . New York : Guilford Press, c2006. RC483 .T454 2006.

Internet marketing : integrating online and offline strategies/ Mason, OH : Thomson, c2008. HF5415.1265 .R63 2008.

Double outsiders : how women of color can succeed in corporate America / Jessica Faye Carter. Indianapolis, IN : JIST Pub., c2007. HD6057.5.U5 C37 2007.

Over-40 job search guide : ten strategies for making your age an advantage in your career / Gail Geary. Indianapolis, IN : JIST Pub., c2005. HF5382.7 .G43 2005.

Handbook of marketing research methodologies for hospitality and tourism / Ronald A. Nykiel. New York : Haworth Hospitality & Tourism Press, c2007. TX911.3.M3 N93 2007.

A Budgeting guide for loc al government / Robert L. Bland Washington, D.C. : ICMA Press, c2007. HJ9147 .B55 2007.

American time use : who spends how long at what / by the editors of New Strategist Publications. Ithaca, N.Y. : New Strategist Publications, c2007. Ref HD69.T54 A46 2007.

The Oxford handbook of information and communication technologies / edited by Robin Mansell … Oxford ; New York : Oxford University Press, 2007. Ref HM851 .O98 2007.

The Oxford handbook of human resource management / edited by Peter Boxall, John Purcell, and Patrick Wright. Oxford ; New York : Oxford University Press, 2007. Ref HF5549.17 O94 2007.

The Oxford handbook of work and organization / edited by Stephen Ackroyd … . Oxford ; New York : Oxford University Press, 2006. Ref HD4901 .O933 2006.

The Oxford handbook of public management / edited by Ewan Ferlie, Laurence E. Lynn, Jr., Christopher Pollitt. Oxford : Oxford University Press, 2007. Ref JF1351 .O94 2007.

LILY TOMLIN VIDEO FESTIVAL

Start the year off with a laugh and a renewed commitment to understanding, providing and managing superb customer service, with insights from one of the funniest experts around - Lily Tomlin. You are welcome to bring your lunch. Soft drinks and popcorn will be served.

WHAT CUSTOMERS WANT
Thursday, January 10, 12:15 pm, Room 163, University Library
"Set in 'Krabbie's,' a restaurant of 'krab-cakes,' 'krab salad,' and 'krab-apple pie,' Lily's characters learn what customers expect and how to apply the five important concepts to ensure customer satisfaction." (Quote from http://www.videomedia.net/catalogcustomerservice.html, retrieved December 20, 2007)

DEALING WITH DISAPPOINTED CUSTOMERS
Wednesday, January 16, 12:15 pm, room 163, University Library
"Investigator Shirley Wright played by Lily, shows viewers the correct way to work with disappoint-ed customers at the fault of no one, when the customers doesn't follow directions, and when your organization is in the wrong." (Quote from http://www.videomedia.net/catalogcustomerservice.html, retrieved December 20, 2007)

ONE RINGY DINGY, YOU ARE THE COMPANY
Tuesday, January 22, 12:15 pm, room 163, University Library
"Lily's character Ernestine (telephone operator extraordinaire) and her unhelpful customer service ways are uncovered as she learns the five secrets of perfect telephone technique and appropriate vocal quality." (Quote from http://www.videomedia.net/catalogcustomerservice.html, retrieved December 20, 2007)

THE SEVEN DEADLY SINS OF CUSTOMER SERVICE
Tuesday, January 29, 12:15 pm, room 163 University Library
"The 'piano chanteuse' Lily Tomlin casts herself into 'Customer Service Purgatory' but not before she reveals the seven most sinful customer service faux including 'I don't know' and 'hurry up and wait.' " (Quote from http://www.videomedia.net/catalogcustomerservice.html, retrieved December 20, 2007)

Interested in reserving these and/or other University Library videos to show in classes or staff meetings? Contact Gilles Poitras @ gpoitras@ggu.edu.

--J. Carter

FOOD for THOUGHT

And Man created the plastic bag and the tin and aluminum can and the cellophane wrapper and the paper plate, and this was good because Man could then take his automobile and buy all his food in one place and He could save that which was good to eat in the refrigerator and throw away that which had no further use. And soon the earth was covered with plastic bags and aluminum cans and paper plates and disposable bottles and there was nowhere to sit down or walk, and Man shook his head and cried: "Look at this Godawful mess."

---Art Buchwald, 1970




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SITE OF THE MONTH
Bitpipe.com
http://www.bitpipe.com

For the latest IT-related white papers, webcasts and product information to help you make intelligent IT product purchasing decisions, check out bitpipe.com (registration is free).

You will probably receive related mail/email offers and note that white papers are often vehicles to indirectly promote a company's products or services. However, if you are selective, you can often glean helpful information from these reports. There are Industry Guides that group reports of IT solutions by specific industries and Research Guides that categorize resources under topics such as software development management, wireless, managing IT, security, business intelligence and CRM. You can also sign up for free email newsletters and view the most popular topics of interest.

HAVE YOU EVER BEEN SHUSHED?

Have you ever been shushed? If you have don't worry it's nothing to be embarrassed about. In fact, librarians sometimes get shushed by students when they get carried away during conversations with their co-workers. In an effort to help us all remember to be courteous to our neighbors we have developed a new policy on noise in the library:

University Library Noise Policy

It is the University Library's goal to provide a comfortable, welcoming environment where individuals and groups can work effectively and efficiently. In order to ensure a pleasant library experience for everyone, please be considerate of other library users by keeping noise to a minimum. Although group work is allowed in the library, disruptive behavior or disturbances of any kind are unacceptable. On the other hand, talking is permitted as the library is a teaching space and librarians must talk to assist users in utilizing the library's resources. The University Library's designated silent study area is located in the upper mezzanine. Please notify library staff if noise is bothering you so that we may ensure that everyone may equally enjoy the library's services and collections.

Please remember to:
  • Turn off the ringer on your cell phone.
  • Do not engage in long cell phone conversations. If you must use your cell phone please do so outside of the library. Be sure not to leave your belongings unattended.
  • Monitor the volume on your iPod or other personal entertainment devices.
  • Use quiet "indoor" voices when working in groups.
Anyone failing to adhere to this policy may be asked to leave the library.

Thank you for your cooperation!

---R. Bain

COMMUNITY GARDENS

The Liz Christy Community Garden, first of its kind in NYC, 1973

"Community gardens transform empty lots into green, living spaces. They are collaborative projects created by members of the community; residents share in both the maintenance and rewards of the garden. There are an estimated 10,000 community gardens within U.S. cities." (from Urban Community Gardens)

Managed and maintained by volunteer gardeners, community gardens often encourage food production. Gardeners are provided a place to grow vegetables and other crops in city-owned property. Almost all of the vegetables harvested in community gardens are used by the gardeners themselves. Some communities set up market co-ops where they can raise funds for their neighborhood projects and help others eat healthier by distributing some of their harvest through various Farmers' Markets. Others donate their harvests to partner agencies such as local food banks and other such charitable organizations. Organizations such as the National Gardening Association sponsor "adopt a garden" programs, including gardens for schools, communities, rehabitation, and the like.

The two major benefits of community gardens are the beautification of a barren space, and a strengthened sense of community, not to mention personal benefits both physically and mentally. But the impact of a community garden can reach much further, touching on areas of:*
  • Sustainable Agriculture
  • Urban Revitalization
  • Reducing Hunger
  • Environmental Concerns
  • Generating Money for Low-income Neighborhoods
  • Cultural Understanding
  • Crime Reduction
  • Education & Development of Youth (School Gardens)
One of the best sources and clearinghouses on community gardening information in North America is the coalition of community gardening groups called The American Community Gardening Association.

In the Bay Area, the San Francisco Recreation and Park Department supports and manages a program of 40 (and growing) community gardens on city-owned property. Each garden is operated by a group of dedicated volunteers for growing ornamentals and produce for personal use through individual or shared plots. A membership fee is often self-imposed by its members to cover common expenses.**

If you are interested in learning more about community gardens in the Bay Area, check out the website: San Francisco Parks and Recreation Community Gardens. Here you will learn not only about these gardens but how you too, can get involved in this most rewarding activity.

*(from The Urban Community Gardens website)
**(rephrased from the SFRP website)

--A Dietrich

Green Idea of the Month: Support Our Community Gardens

The greatest gift of the garden is the restoration of the five senses. ---Hanna Rion, 1875-1924

Did you know that a basic North American meal could travel 2,400 km (about 1,500 miles) to get to your dinner table?
  • Transporting food causes greenhouse gases that lead to global climate change.
  • Foods grown locally help conserve farmlands and wildlife habitats.
  • Local food also reduces the environmental costs of food transportation.
  • Local food is also more likely to be fresh than food shipped long distances.
Source: David Suzuki Foundation, 2007




The Update is a regular feature of the University Library's website. If you wish to be added to our mailing list, please contact The Update Editor. Suggestions and questions regarding the newsletter may also be directed to this address.

Library Director: Janice Carter | 415-442-7248
Editor: Alice Dietrich | 415-442-7259
Site of the Month: Larry Burg | 415-442-7250
Books of Interest: L. Burg
Food for Thought: A. Dietrich
Free Cultural Events Calendar: A. Dietrich
Photos, graphics & layout: A. Dietrich
Other contributors to this issue: R. Bain, M. Beuoy, J. Carter



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PICTURES AT TOP Community gardens. The simple act of planting a garden can create positive environmental, economic, and social impacts on a neighborhood. Community gardens foster cultural understanding and an awareness of the environment around us. (from the Urban Community Gardens)

Check out the San Francisco Parks and Recreation Community Gardens website for more information on community gardens in the Bay Area.

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FREE CULTURAL EVENTS AND THINGS TO DO

JANUARY 2008

SAMARITAN HOUSE
HUMAN-SERVICES FOR THE NEEDY
Ongoing need for translators, administrative assistants, medical professionals, others
1511 S. Claremont Street, San Mateo

MOVIES at SAN FRANCISCO MAIN LIBRARY
JIMMY STEWART TRIBUTE
Thursdays, 12 - 2 pm, January 3, 10, 17, 24 & 31
Destry Rides Again, Glenn Miller Story, Vertigo, Bell Book and Candle & Man Who Shot Liberty Valance

INSTITUTO ITALIANO di CULTURA
FILM: Pinocchio; Sunday, January 6, 5 pm
FILM: Totòtruffa; Tuesday, January 15, 6:30 pm
Instituto Italiano di Cultura
425 Washington, San Francisco

SAN FRANCISCO CHAMBER ORCHESTRA
THEME: VIRTUOSI
January 1, 24, 25, 26 & 27
Check website for exact times and locations
In San Francisco, Palo Alto, Berkeley

ST. MARY'S CATHEDRAL
RECITAL SERIES
Recitals include choir, organ, violin & piano
Sundays, January 6, 20 & 27, 3:30 pm
1111 Gough St., San Francisco (free-will offering)


OAKLAND MUSEUM OF CALIFORNIA
Film: Banished
Tuesday, January 8, 6:30 to 9:00 pm
Oakland Museum of California
1000 Oak Street, Oakland

GRACE CATHEDRAL
ORGAN CONCERTS
Organists Newman, Christianson & Soderlund
Sundays, January 13, 20 & 27, 4 pm
1100 California, SF; (donations appreciated)

SUNSET BRANCH of SFPL
WOODY GUTHRIE & the AMERICAN FOLKSONG
Monday, January 14, 7 - 8 pm
Tim Holt plays facets of the American folksong
SFPL Sunset Branch, 1305 18th Avenue at Irving

MARTIN LUTHER KING JR CELEBRATION
5th ANNUAL OAKLAND CELEBRATES:
The Dream of Dr. Martin Luther King, Jr.
January 15 - 24, various times and locations
Check website for programs and events

de YOUNG MUSEUM
FRIDAY NIGHTS at the DE YOUNG
January 18, 6:30 pm
Jazz musicians play works inspired by fine art
50 Hagiwara Tea Garden Drive, Golden Gate Park

GOLDEN GATE VALLEY BRANCH of SFPL
LIFE and WORK of VINCENT VAN GOGH
Slide presentation by Marlene Aron
Saturday, January 19, 2 - 3 pm
1801 Green Street at Octavia


QUESADA GARDENS
GARDENING IN SUBURBAN SAN FRANCISCO
Find out how you can help your Community Gardens program
Visit the SFGRO website @ info@sfgro.org


SCHEDULE of FREE DAYS at MUSEUMS in the BAY AREA

WORD FORMAT | PDF FORMAT

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JANUARY 2008 volume 3, no. 1
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