Consumer Information: Complaint Resolution Procedures

We encourage students and others to first address their concerns by contacting the individual student, professor, department, or employee involved to try to resolve the issue. Students have several options for filing complaints at the University:


GRADE GRIEVANCE

The Grade Grievance process is for students who feel that their final grade in a course was incorrect for one (or more) of the following reasons:

  • The instructor deviated from written grading policies outlined in the course syllabus;
  • The mathematical means by which a final course grade was calculated was not consistent with policies outlined in the course syllabus (including factual and calculation errors);
  • Deviation from University policies pertaining to grading;
  • The final course grade was influenced by factors other than published criteria (i.e. the decision was discriminatory);
  • Factual errors or errors in judgment regarding the academic quality of a student's work; and/or,
  • An academic sanction for academic dishonesty was unfair, improper or unwarranted.

GENERAL STUDENT GRIEVANCE

The General Student Grievance process can be used when you feel that you have not been treated fairly or you have a complaint about a decision that was made (there are several exceptions where this procedure is not used because there is another process in place already).


DISCRIMINATION & HARASSMENT, SEXUAL HARASSMENT, TITLE IX POLICY

The Discrimination and Harassment, Sexual Harassment, Title IX Policy policy and process would come into place if you believe that you have been discriminated against due to a number of reasons, including your race, color, national origin, ancestry, gender, marital status, religion and / or age.


CODE OF CONDUCT VIOLATIONS

If you believe that a fellow student may have violated the student Code of Conduct, you should report that to the dean of students at deanofstudents@ggu.edu.


ACADEMIC INTEGRITY VIOLATIONS

If you are aware of a student who has violated our Academic Integrity Policy, please contact your faculty member or dean. If you are unsure who to reach out to, please contact Kayla Krupnick Walsh.

Allegation of Academic Dishonesty

QUESTIONS & ADDITIONAL RESOURCES

GENERAL QUESTIONS

Business Schools (Tax, Accounting, Ageno, and Undergraduate)

Kayla Krupnick Walsh
Dean of Students
415-442-7228
kkrupnickwalsh@ggu.edu

 

ADDITIONAL RESOURCES

If you feel you are unable to resolve the complaint through informal and formal steps taken within GGU, you may choose to contact the oversight agency below depending on the physical location you are attending.

California

Bureau for Private Postsecondary Education (BPPE)
Address: 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833
Telephone: 916-431-6924
FAX: 916-263-1897
Website: www.bppe.ca.gov

Oregon

Higher Education Coordinating Commission
ATTN: Complaints-ODA
255 Capitol St NE
Salem OR 97310
Website: https://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx

Washington

Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
E-mail: complaints@wsac.wa.gov
Website: https://www.wsac.wa.gov/student-complaints