Consumer Information: Complaint Resolution Procedures

We encourage students and others to first address their concerns by contacting the individual student, professor, department, or employee involved to try to resolve the issue. Students have several options for filing complaints at the University:

GRADE GRIEVANCE

The Grade Grievance process is for students who feel that their final grade in a course was incorrect for one (or more) of the following reasons:

  • The instructor deviated from written grading policies outlined in the course syllabus;
  • The mathematical means by which a final course grade was calculated was not consistent with policies outlined in the course syllabus (including factual and calculation errors);
  • Deviation from University policies pertaining to grading;
  • The final course grade was influenced by factors other than published criteria (i.e. the decision was discriminatory);
  • Factual errors or errors in judgment regarding the academic quality of a student's work; and/or,
  • An academic sanction for academic dishonesty was unfair, improper or unwarranted.

GENERAL STUDENT GRIEVANCE

The General Student Grievance process can be used when you feel that you have not been treated fairly or you have a complaint about a decision that was made (there are several exceptions where this procedure is not used because there is another process in place already).

DISCRIMINATION & HARASSMENT, SEXUAL HARASSMENT, TITLE IX POLICY

The Discrimination and Harassment, Sexual Harassment, Title IX Policy policy and process would come into place if you believe that you have been discriminated against due to a number of reasons, including your race, color, national origin, ancestry, gender, marital status, religion and / or age.

CODE OF CONDUCT VIOLATIONS

If you believe that a fellow student may have violated the student Code of Conduct, you should report that to the dean of students at deanofstudents@ggu.edu.

ACADEMIC INTEGRITY VIOLATIONS

If you are aware of a student who has violated our Academic Integrity Policy, please contact your faculty member or dean. If you are unsure who to reach out to, please contact the dean of students at deanofstudents@ggu.edu. You may also submit information via the Allegation of Academic Dishonesty form.

QUESTIONS & ADDITIONAL RESOURCES

GENERAL QUESTIONS

Business Schools (Tax, Accounting, Ageno, and Undergraduate)

Patricia Ann Haney
Interim Dean of Students
415-442-7885
deanofstudents@ggu.edu

ADDITIONAL RESOURCES

If you feel you are unable to resolve the complaint through informal and formal steps taken within GGU, you may choose to contact the oversight agency below depending on the physical location you are attending.  Some states do not require students residing in their respective states while taking online classes at GGU to attempt resolution of a complaint at the university level. You should contact the appropriate resource in the state in which you reside. 

WASC Senior College and University Commission (Accrediting Agency)
Website: https://www.wscuc.org/comments

California

An individual may contact the Bureau for Private Postsecondary Education for review of a complaint.  The bureau may be contact at:

Bureau for Private Postsecondary Education (BPPE)
Address: 1747 N. Market Blvd., Suite 225, Sacramento, CA 95834
Telephone: 888-370-7589/916-574-8900
FAX: 916-263-1897
Online complaint form: https://connect.bppe.ca.gov/#/submitcomplaint
Website: www.bppe.ca.gov

Connecticut

Emily Bjornberg
Senior Consultant
Academic Affairs
Connecticut Office of Higher Education
450 Columbus Blvd, Suite 707
Hartford, CT 06103
Telephone: 860-575-1127 (cell); 860-947-1824 (office)
Email: Emily.Bjornberg@ct.gov

Oregon

Higher Education Coordinating Commission
ATTN: Complaints-ODA
3225 25th St. SE
Salem, OR 97302
Email: complaints@hecc.oregon.gov
Website: https://www.oregon.gov/highered/about/Pages/complaints.aspx

Utah
Utah Division of Consumer Protection
PO BOX 146704
Salt Lake City, UT  84117-6704
Telephone: (801) 530-6601
Email: consumerprotection@utah.gov
Website: https://dcp.utah.gov/consumers/
complaint form: dcp.utah.gov/cf

Washington

The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit /https://www.wsac.wa.gov/student-complaints for information regarding the WSAC complaint process.

Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
Email: complaints@wsac.wa.gov
Website: https://www.wsac.wa.gov/student-complaints