• In the last 12 months, nearly 3 million jobs were posted that required Salesforce skills
• Salesforce is the leading Customer Relationship Management (CRM) platform used by thousands of companies to track interactions with customers, streamline processes, monitor sales, and generate important business reports
• Students will be prepared to use Salesforce skills for jobs including: CRM / Salesforce Administrator, Sales Representative, Account Executive, and Sales Manager

This certificate was developed by Salesforce Trailhead and offered online by Golden Gate University ]will also prepare you for the Salesforce Administrator credential exam.

• Learn about business processes in sales, the sales cycle, and Salesforce as a customer relationship management (CRM) platform
• Explore job roles in the Salesforce ecosystem with a focus on Salesforce Administrator responsibilities associated with setting up and maintaining an organization’s Salesforce instance

You will be able to:

• Update and maintain data in a pre-configured Salesforce instance
• Build reports and dashboards for forecasting in sales
• Configure and customize a Salesforce instance to meet a set of specifications for a sales team
• Manage and maintain databases in Salesforce
• Automate business processes using process builder

The learning experience:

• Learn foundational concepts and technical skills in a project-based, online platform
• Practice using Salesforce directly in the learning platform
• Get individualized support and feedback from university instructors
• Add projects to your portfolio for future employers
• Unlock access to individualized career coaching and tools to prepare for the job search