•  Online
  •  Hybrid
  •  9 Total Units

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While many employees may have the technical expertise needed to be successful, they could often benefit from the self-awareness and tools that are needed to build the kind of working relationships that open the door to ongoing collaboration, strong team performance, and the ability to resolve and learn from workplace conflict.

This 3-course certificate is designed to help employees at all levels in the organization, from new hires to C-suite executives, build a strong portfolio of skills, experience, and knowledge that lead to strong relationships in virtually any organizational setting. These courses are focused on enabling higher levels of individual and team success by building engagement levels, morale, and overall team and organizational success.

Courses are delivered by experienced and knowledgeable professionals and consultants who understand what people need in order to bring their best selves and most valued contribution to their organizations. Our instructors have years of experience working with public and private organizations, local and global NGOs, Nonprofits, and Government Agencies and Departments.

Study Timely, Relevant Material

When asked by the National Association of Colleges and Employers (NACE) to rate the importance of candidate qualities and skills for the Job Outlook 2012 survey, employers rated “communication skills” and “the ability to work in teams” among the top three qualities. The certificate in Building and Sustaining Relationships for Organizational Success can help you advance your skills so that you can move to the front of the pack.

Add Value to Your Organization

This certificate can help you build professional relationships in the context of your current position or prepare you as you move into a new career.

Build Long-Term Skills

The portfolio of research-based skills you will gain in this program go beyond technical training and will hold value throughout your career.

Earn credits toward a degree

If you’re interested in continuing your education, you can apply credits earned in this certificate toward a bachelor’s degree.

You’ll walk away with:

  • The ability to develop and apply social and emotional intelligence in diverse organizational contexts
  • Skills to evaluate team performance and understand dynamics of team cohesiveness
  • Knowledge of methods for creating a team environment that strengthens an organization’s performance
  • Team development tools and techniques that contribute to achieving results
  • The understanding of how conflict is experienced within people, different organizational culture, and across cultural boundaries.
  • Tools to address and manage conflict in organizations
  • The ability to conduct crucial conversations amid conflict, misunderstanding, and distrust


Please note that some courses taken as part of certificate programs will have prerequisites. These prerequisites must be satisfied (through transfer of equivalent coursework or through taking the courses at Golden Gate) before the certificate courses can be completed.

Read more about Admission Requirements to Certificate Programs