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tuition and fees: Policies

Enrollment constitutes a financial contract between you and the university. You will be responsible for paying all registration charges associated with your enrollment after the end of the term's refund period. You may wish to add/drop courses before the term's refund period ends. Consult the Academic Calendar for the "last day to drop without tuition charge" to determine the end of the term's refund period. See the Withdrawal Policy for more information.


STUDENT ACCOUNTING SERVICES

OBLIGATION FOR PAYMENT

Enrollment constitutes a financial contract between you and the University. Your rights to university services and benefits are contingent upon your making all payments as agreed upon. If payments of amounts owed to the university are not made when they become due, the university has the right to cancel your registration and/or administratively withdraw you from the current term, withhold your grades, transcripts, diplomas, scholastic certificates and degrees, and impound your final exams. Failure to maintain good financial standing with the university will result in denied participation in any deferred payment plans and/or some forms of financial aid. In addition, balances due the university are reported to the credit agencies, which may impact your credit ratings.

Prior to registering for a new term, you must pay any outstanding balances from any preceding terms. If you do not pay your outstanding balances or make payment arrangements satisfactory to the university, you will not be permitted to register. This policy applies to any outstanding balances with Golden Gate University, including those with the Golden Gate University Bookstore, or any other company that operates a concession or service contracted by the university.


Payment Due Date

To complete the enrollment process, you must choose a payment option (see Financing Options) for the term and complete any additional steps required for that option. You must complete these steps by the payment due date for the term as published in the Academic Calendar. Failure to do so will result in cancellation of your registration.

The university accepts payment in cash, personal check in US dollars only, travelers cheques in US dollars only, debit card, credit card (MasterCard/Visa/American Express/Discover), wire transfers, and electronic check. In addition, the university offers payment options, some of which require verification of eligibility prior to registration.

WITHDRAWAL POLICY

Withdrawal from a course (commonly known as "dropping") is official once the university registrar has been notified. Notification must be in writing and may be submitted online, delivered in-person, by standard mail, by fax or by electronic mail. The electronic mail must originate from your personal or business account. The date the written notice is received will be the official date of withdrawal. Oral (spoken) notification is insufficient. Written notice to an instructor is also insufficient.

Tuition will be credited as follows. Fees are not refundable except in the case of a course being canceled by the university. Tuition credits remain in your account. Refunds are issued upon written request. If you are a financial aid recipient who withdraws from all courses or drops below half time, you are subject to the Return of Title IV calculations, which determine what financial aid ramifications will occur based on the official date of withdrawal. You also may be required to return funds for which you are no longer eligible based on these calculations. Furthermore, the return of funds may result in a balance due on your account. For further information on Return of Title IV funds refer to the Student Financial Planning section of the GGU catalog.

One week of instruction is defined as the seven day period that commences midnight Sunday at the start of the week when the course begins to 11:59 pm Saturday of the week when the course begins.

Week of Instruction
Amount of Refund
Week one through week three of instruction* 100% Refund
Week four to end of term No Refund

*The School of Law refund policy allows students to receive 100 percent reversal of tuition charges during the first two weeks of instruction only.

You are asked to complete a short questionnaire to identify reasons for withdrawal as part of the "drop" process. This questionnaire is available online at GGU4YOU or on the Add/Drop Form at all GGU locations. This data will be kept confidential and will be used to improve customer service and quality.

REFUND POLICY

Refund of a credit balance resulting from tuition adjustment in accordance with the above-stated Withdrawal Policy will be made if requested in writing by the student. Refunds are processed either as a direct deposit to the student's checking or savings account or as a paper check mailed to the student's address on record in GGU's student information system. It is recommended that you request direct deposit of the refund as it is the most efficient and expeditious way to receive a refund. To sign up for direct deposit you must provide your bank account information via our secure website, login to GGU4YOU.

If you are a financial aid recipient, credit balances resulting from tuition adjustments (Example: from 9 units to 6 units) may be reviewed for adjustments in the financial aid award per federal regulations. Credit balances resulting from complete withdrawal from all classes must be calculated under the Withdrawal Policy and are typically refunded to the appropriate financial aid program or lender. For additional information on financial aid refunds refer to the chapter "Student Financial Planning," Return of Title IV Funds section of the GGU catalog.

No refunds will be made by virtue of curtailment of services brought about as a result of strikes, natural disasters, civil insurrection, riots or the threats thereof, or other causes beyond the control of the university.

RETURN OF FEDERAL STUDENT AID

Federal regulations specify the method that GGU must use to determine the amount of Federal Student Aid assistance you have earned if you withdraw completely from the payment period (typically a trimester). You are considered to have withdrawn completely from the payment period if you drop all courses before the final drop deadline, or if you receive "UW" or "W" grades for all enrolled courses, or if you have a combination of dropped courses and "UW" or "W" grades at the end of the payment period.

The amount of assistance earned is determined on a pro-rata basis. For example, if you complete 30% of the payment period, you have earned 30% of the assistance you were originally scheduled to receive. Once you have completed 60% or more of the payment period, you have earned all the assistance that you were scheduled to receive for that period. If you withdraw completely before 60% of the payment period has elapsed, then some or all of your Federal Student Aid funds will be returned to the Department of Education. This may leave you owing a balance to GGU. Call the Financial Aid Office at 415-442-7270 or e-mail finaid@ggu.edu before proceeding.

You must contact a Financial Aid advisor BEFORE dropping if:
  • You intend to withdraw completely by dropping all courses; OR
  • Less than 60% of the payment period (trimester) has elapsed.

60% of a trimester is approximately ten weeks; 60% of an eight-week term is approximately five weeks. Please refer to the drop deadlines below for the last date to drop courses for a given term.

"UW" GRADE POLICY

If you stop attending a course in which you are enrolled and do not officially withdraw from the course by dropping it or requesting a "W" grade (only available after the applicable term's drop deadline), then your instructor will assign you a grade of "UW" indicating unofficial withdrawal. The instructor will also record your last date of attendance. If you receive "UW" grades for all courses in which you enrolled, you will be considered to have "withdrawn completely" for Federal Student Aid purposes. See Return of Federal Financial Aid above for more information.

FINANCIAL PETITION

If you are confronted with an unexpected and serious circumstance that requires you to withdraw from your courses, you may petition the Financial Petition Committee to reverse a portion of your tuition charges. Your petition should explain, in detail, the circumstances, the correlation between these circumstances and the need for you to withdraw from the course(s), and what actions you have taken to resolve or prevent such an event from occurring in subsequent terms. In addition, you must provide any relevant third-party documentation. The university will not consider petitions that are undocumented or that are based upon pre-existing conditions. All petitions must be submitted to the Office of Student Accounting Services no later than 90 days after the last day of the term in which the course(s) was dropped. The university will respond to all petitions in writing. You should allow a minimum of 30 working days to hear from us as we are required to verify all facts from university sources prior to review by the Financial Petition Committee. If your petition is approved and any adjustments to your tuition result in a credit balance on your account, the university will apply this credit balance toward future tuition charges within the next twelvemonth period. If you are a financial aid recipient and you have a financial petition approved, credit balances typically are refunded to the appropriate financial aid program or lender.

DISPUTES CONCERNING STUDENT ACCOUNTS

All disputes concerning student accounts should be submitted in writing to: Student Accounting Services, Golden Gate University, 536 Mission Street, San Francisco, CA 94105-2968 or sas@ggu.edu. The university will respond within 30 working days of receipt of the student's letter or e-mail.