Frequently Asked Questions: Email FAQ

For technical assistance, please contact the ITS Service Desk at or 415-442-7070.

All active students will receive a new email address. Students who are already using the legacy email accounts will continue to have access to Umail for now. We encourage all students to start using their new email accounts. With the introduction of the new student email system, all University-related email communication will be sent to the accounts starting February 18th, 2020.

In order to receive a email address, you will have to be registered for courses. Once you register, a student email account will be automatically created for you within 24 hours of registration. An email link will be added to your myGGU Portal landing page once your student email is active.

Login to your student email. Click on the Settings menu (gear icon) on the top-right portion of your screen. The Settings menu will display and at the bottom, click on the link that says: View All Outlook Settings. Select the Mail settings menu and click on Forwarding link. At the Forwarding menu, check the box that says Enable forwarding and enter a personal forwarding email. Click on the Save button (upper right corner).

The student email system uses the Office365 platform. As such, you can add your email account on your personal mobile device using either the Microsoft Outlook/Office365 mobile application or the built-in Exchange/Office365 email setup options.

Setup instructions will differ depending on your mobile device. For most devices you will need the following information:

  • Email:
  • Password: enter your myGGU/student email password
  • Server:
  • Username: