Frequently Asked Questions: Single Sign On

Single Sign-On (SSO) is a new way of logging into applications and services that you use at GGU. SSO allows faculty, staff, and students to use one set of login credentials to access multiple applications. myGGU Portal is another name for the SSO system.

The release date of the new SSO/myGGU Portal system is Monday, October 28, 2019.

Students will receive an email with their SSO/myGGU Portal login credentials throughout the day on 10/28. It is important that students have the correct personal email on their student record.

Employees will automatically get access to the new SSO/myGGU Portal on 10/28 using their existing Windows login credentials. Is it important that staff/faculty/adjuncts have the correct ggu.edu email address, personal email, and cell phone number (if applicable) on their HR Employee record.

A Single Sign-On system is something that GGU students and employees have requested for a long time. The advantages of using a SSO are many and include:

  • Seamless authentication across multiple systems: with a SSO login, a user logs in once and gains access to different applications and resources without the need to re-enter a username and a password each time.
  • Fewer help desk requests for lost passwords because users only need to remember one set of credentials.

Please enter your existing SSO/myGGU Portal login credentials at the Portal's landing page: https://portal.ggu.edu/.

Students who are also employees will have two separate SSO/myGGU Portal accounts. Please ensure you are using the correct username and password when logging in.

Students: for first time login instructions, please click on the link below.

Employees: At the myGGU Portal, please enter your GGU email username and password to login. If you are an employee, you do not have to go through the First Time User setup.

For 24/7 technical assistance with the eLearning Moodle system, please click here.

For existing students and employees, an email will be sent to you with your initial login credentials and login instructions on Monday, October 28, 2019. For new students and employees, a login email will be sent to you once you become an active student (register for classes) or an active employee.

To reset your SSO/myGGU Portal password, click on the Forgot Password or Username link on the Portal's login page. You will be asked to provide the answers to the security questions you have setup on your account upon which you will be sent a verification code to your personal email address. The verification code is required for the password reset. If you have forgotten both your password and your personal security questions, please contact the ITS Service Desk at help@ggu.edu for further assistance.

Click on the Forgot Password or Username link on the Portal's login page and follow the Forgot Username links. If you are unable to obtain it using the self-service option, please contact the GGU Service Desk at help@ggu.edu

No, the SSO/myGGU Portal username and password are different from any current GGU4You and/or eLearning Moodle login credentials.

Millennium: use your myGGU Portal credentials (students) or your legacy GGU4YOU login information (faculty and staff).

Open Athens: use your myGGU Portal credentials (students) or sign in with your already-existing Open Athens account.

For assistance with accessing the Library resources, please send an email to askalibrarian@ggu.edu

If you do not see the email in your personal email Inbox, please check your SPAM or Junk folders. In addition, if you have several different personal emails, ensure you are checking the correct email account. If you still cannot locate the login email, please contact the ITS Service Desk at help@ggu.edu or 415-442-7070.

If you are a student, SSO will give you access to eLearning Moodle, GGU4You, and the Library resources. In addition, students will automatically get a new student email account and access to MS Office 365 online products. The SSO will also introduce a new and improved Student Wireless System at the San Francisco campus. Additional student applications and resources will be added to the myGGU Portal at a later time.

If you are an employee, SSO will give you access to GGU4You and other online employee applications. Additional systems and resources will be added to the myGGU Portal at a later time.

All active students will receive a new @my.ggu.edu email address. Students who are already using the legacy @umail.ggu.edu email accounts will continue to have access to Umail for now. We encourage all students to start using their new @my.ggu.edu email accounts. With the introduction of the new student email system, all University-related email communication will be sent to the @my.ggu.edu accounts starting January 2nd, 2020.

The GGU4YOU Intranet website will remain mostly as it is. However, it will now be one of the services you access through the myGGU Portal. Certain links or services on GGU4You might be moved onto the myGGU Portal landing pages.

Customization to the landing pages on the myGGU Portal are currently managed only by the Portal Administrators.

Yes. To do so, upon login, click on your name on the top right corner of the myGGU Portal homepage and select the Your Profile link. Click on the Edit button located on the left side of the screen, followed by the camera icon.

The latest version of Chrome, Firefox, Edge, IE, and Safari are currently compatible with the SSO/myGGU Portal.

Yes, the myGGU Portal sessions automatically log you off after 30 minutes of inactivity for security reasons.

There is no restriction to the amount of open sessions you can have of the myGGU Portal. However, if you log off from one session, you will be logged off from all other open sessions as well.

There is a known exception with the eLearning Moodle platform that doesn't allow the session to log out even when a user has logged out of the myGGU Portal. For added security when using a public computer, please ensure to log out of your myGGU Portal and also close all open browser sessions.

Students who are also employees and have access to the eLearning Moodle system will be able to access their eLearning Moodle account through either, the student or the employee myGGU Portal login. Please note that there is only one Moodle account independently of how it is being accessed.

Yes, one of the benefits that currently registered students have is the ability to download the MS Office 365 desktop applications directly to their personal computers.

In order to receive a @my.ggu.edu email address, you will have to be registered for courses. Once you register, a student email account will be automatically created for you within 24 hours of registration. An email link will be added to your myGGU Portal landing page once your student email is active.

Login to your @my.ggu.edu student email. Click on the Settings menu (gear icon) on the top-right portion of your screen. The Settings menu will display and at the bottom, click on the link that says: View All Outlook Settings. Select the Mail settings menu and click on Forwarding link. At the Forwarding menu, check the box that says Enable forwarding and enter a personal forwarding email. Click on the Save button (upper right corner).

The student email system @my.ggu.edu uses the Office365 platform. As such, you can add your @my.ggu.edu email account on your personal mobile device using either the Microsoft Outlook/Office365 mobile application or the built-in Exchange/Office365 email setup options.

Setup instructions will differ depending on your mobile device. For most devices you will need the following information:

  • Email: yourusername@my.ggu.edu
  • Password: enter your myGGU/student email password
  • Server: outlook.office365.com
  • Username: yourusername@my.ggu.edu

At present, GGU contractors/temps do not have login for the SSO/myGGU Portal. Please contact the ITS Service Desk at help@ggu.edu if you have any questions accessing the GGU systems.

The GGU4You landing page can be defined on the GGU4You Profile page. If you have manually selected a landing page between the student and the employee roles, then your GGU4You login will also end up at that landing page, independently of how you login to your myGGU Portal. If you have not made a landing page selection on GGU4You, the default landing page will be the Student role, again, independently of using your student vs. your employee myGGU Portal account.

GGU has released a new Student wireless network. The network's name is GGU-Students and you have to be a GGU student to use it. Upon connecting to the GGU-Students wifi, please enter your myGGU Portal username and password. If you receive a message prompting you to Trust the website/certificate, please do so. That prompt should appear only during the first time setup.

For Technical Assistance with the SSO/myGGU Portal, please contact the ITS Service Desk at help@ggu.edu or 415-442-7070.